Instagram account disabled? Here is how recovery works
If your Instagram account has been disabled, banned or restricted, Tally handles the recovery, along with username claims and impersonation. We work each case through our Meta representatives from start to finish. You keep your login the whole time, and we never ask for your password.
What we handle
Banned and disabled accounts
Business accounts disabled for a claimed Community Guidelines breach, including the false positives that catch legitimate businesses, and appeals that have already been declined.
Restricted accounts
Accounts that can still log in but cannot post, advertise, send messages or be found in search.
Username claims and impersonation
Handles that use your business name or trademark, and accounts pretending to be you. If a name cannot be claimed, we tell you straight away and set up the best alternative.
Banned today? Do this
- 01Screenshot the full notice, including any date or deadline.
- 02Secure the email and Facebook accounts linked to the account.
- 03Do not fire off several appeals, open a new account, or give anyone your password.
- 04Call us with the notice. We tell you on the first call whether the case is worth taking.
How a recovery case works
- 01
Send us the notice
Call, or send a screenshot of the notice and a note of what has been tried. We tell you on the first call whether the case is worth taking.
- 02
A small deposit opens the case
If we take it, a small deposit opens the case. The rest is only payable if the account is reinstated or the username is released.
- 03
We work it through Meta
We put the case to our Meta representatives with the evidence it needs, and follow it until there is a decision.
- 04
You keep control
You keep your login throughout. We never ask for your password or a login code.
Disabled or restricted Meta ad accounts
Ad accounts are disabled or restricted for different reasons: a failed payment, a chargeback disputed with your bank, or a flag for breaching advertising policy, sometimes in error. Each cause needs a different approach, and some cannot be reversed.
Whether we take an ad account case depends on the cause. We look at the notice and the account history on the first call and tell you straight. If we do not think it can be fixed, we say so before anything is paid.
How to avoid recovery scams
Recovery scams are common, and they target people at their most stressed. Walk away from anyone who messages you first offering to get your account back, asks for your password or a login code, or wants payment in crypto or gift cards.
A genuine service is a named New Zealand business you can call, with a company record you can check. Tally is Tally Marketing Limited, NZBN 9429053993519, based in Auckland.
Not sure whether your case is worth taking? Call Zak on +64 22 305 3853, or request a free audit.
Account recovery FAQ
My Instagram account was disabled. Can you get it back?
My Instagram account was disabled. Can you get it back?
In most cases, yes. We take on the case and work it through our Meta representatives until there is a decision. We tell you on the first call whether it is worth taking, and if it is not, you pay nothing. You keep your login the whole time, and we never ask for your password or a login code.
How much does Instagram account recovery cost?
How much does Instagram account recovery cost?
A small deposit opens the case, and the rest is only payable if the account is reinstated or the username is released. We quote both on the first call, after looking at the notice and what has already been tried, so you know the full cost before you commit to anything.
My appeal was already rejected. Is it too late?
My appeal was already rejected. Is it too late?
Usually not. A declined appeal is the most common case we take on. Sending more appeals or opening a new account can make things harder, so call us before you try anything else. We look at the notice and the history on the first call and tell you whether the case is still worth pursuing.
How long does Instagram account recovery take?
How long does Instagram account recovery take?
Anywhere from a few days to a few weeks, depending on why the account was banned and what has already been tried. Cases with a clear false positive tend to move faster than ones with several declined appeals behind them. We keep you updated as the case moves, and you keep your login throughout.
Can I get an Instagram username someone else is using?
Can I get an Instagram username someone else is using?
Often, where the account uses your business name or trademark, or is impersonating you. We check your case on the first call before anything is paid. If the name cannot be claimed, we tell you straight away and help you set up the best available alternative so customers can still find you.
Can you recover a disabled Meta ad account?
Can you recover a disabled Meta ad account?
Sometimes, depending on the cause. Payment failures, chargebacks and advertising policy flags each need a different approach, and some cannot be reversed. We look at the notice and the account history on the first call and tell you whether we can take it on before anything is paid.
How do I avoid Instagram recovery scams?
How do I avoid Instagram recovery scams?
Walk away from anyone who messages you first, asks for your password or a login code, or wants payment in crypto or gift cards. A real service is a named New Zealand business you can call and check on the Companies Office register. Tally is Tally Marketing Limited, NZBN 9429053993519.